In March, 2005 GNOFHAC received notice for its study of discriminatory
practices in Bourbon Street bars. That study was a reaction to the
death of Levron Jones in December 2004, when he was killed by bouncers
outside a Bourbon Street bar. Mayor Nagin called for mystery shopping
and GNOFHAC responded. In that study black "mystery shoppers" received
substantially worse treatment than whites. The results as reported in
the Executive Summary:
In 16 of the 28 Bourbon Street
nightclubs or bars audited, African-American teams received less
favorable treatment than their Caucasian counter-parts. In 16 of the 40
total tests, African-American teams received less favorable treatment
than their Caucasian counter-parts. Given the number of visitors to
Bourbon Street, 40 tests of 28 bars might seem like a pretty small
sample but it is most of the bars in the 100-700 blocks of Bourbon that
met the study criteria of drinks and music.
The less
favorable treatment of African-Americans generally fell into three
categories: African Americans paid more for drinks at 11 bars, were
reminded to abide by dress codes at 2 bars, and were notified of
one-drink minimum rules at 3 bars.
Is it
discrimination to be reminded of a dress code rule, to be carded for
ID, or to be reminded of a minimum? Were none of the white testers ever
carded or reminded? It seems like it takes a highly sensitized
"oppression filter" to perceive these as acts of racial discrimination.It
does seem like discrimination to be overcharged. And since nearly 40%
of the bars studied, overcharged it definitely seems like a trend. Is
there something else going on? There was considerable commotion in
the city regarding this study and some confusion. A persisting
stereotype emerged that may have some bearing or may be just another
red herring. Jarvis DeBerry of the TP picked up on the theme (I've
summarized and expanded):
"Black people don't tip" was the most persistent comment heard after the study was released. True
or false this is the perception of many in the service industry and
perceptions guide behavior. If you are working to make money you
encourage paying customers and discourage those who don't. It's that
simple, and of course it is way more complicated.
Were the
waiters and bartenders just including an undocumented tip in the price
in the expectation of being "stiffed?" That may be exactly what
happened. This study raises, but does not answer that question. Getting
that answer would be useful and could suggest an addition to the
Responsible Alcohol Service training that all wait staff must pass annually.
Such
stereotypes are dangerous and damaging and should be addressed.
Continuing the study beyond the reported bounds could have been helpful
and led to root causes of the behaviors. Why didn't the researchers
follow up with the bouncers, waiters, waitresses and bartenders
encountered in the study. Asking them why they treated the
African-Americans different than their European-American counterparts
may have uncovered additional clues. Perhaps there were policies at the
bars that might be illegal or was it just perception and experience
being reflected in the actions.Follow up a couple of weeks after the
study could help determine if changes had been made. Is this still
going on?
Two years later ......Silence.....I guess it wasn't very important anyway. Too bad.